At Paramus Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.
from the gal who took the car, to the fellow at the registration counter, everyone was professional and extremely nice. The waiting area was neat and clean. I am very happy with your service department. Thank you.
everyone was exceptional ! John went above and beyond as did Armondo .. I was kept informed by phone, email and text .. I will never go anywhere else for another car ���� you guys have an exceptional team
I brought in my car for a safety recall and while they had the car it was serviced. The service was done, but I was told they didnt have the part for the recall and wouldnt be able to get it that day. This would mean more time away from work to go thru the process of bringing my car in again to the dealership for it to be addressed. When I said that it would be difficult and I would be docked more time from work for this, the service person said you can wait until your next service. I asked what the problem is exactly with the seatbelt and he said it needs another piece to be positioned properly and it has the potential to snap. I am not sure why they would say it is ok to wait until my next service which wont be for another 4-5 months. The seatbelt is not effective and has the potential to snap. Additionally, it is not even guaranteed that they will have the right part when I bring it in again. This was an extremely frustrating experience and when I asked for a form of compensation, perhaps a free service he flat out said no. This is my second car Paramus Chevy and was disappointed how I was treated as a loyal costumer. There was a total disregard for my time and my family's safety.
After finding out the key fob couldn���t be fixed the service manager told me that he can get me a new one just pull my car in and he would get a new one programmed and cut right away. Very nice guy. Thank you.