At Paramus Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.
1198 Reviews Found
Confirmed Service Customer
Mike the new service advisor was great. The best since I started coming there with communication to the customer.
Your dealership was highly recommended by a friend who has her vehicle service by you. Prior to that I did go to Hawthorne Chevrolet and walked out within minutes because of the salesman, his approach, and his interaction with his fellow employees. Mohammed at Paramus Chevrolet was a pleasure. His approach seemed genuinely friendly without the big sales push. I was comfortable with him at once and trusted him as much as I could trust a salesperson. Despite the many questions we had, Mohammed was patient and informative. He was eager to help and seemed proud of your automobiles. Everyone I encountered impressed me.
I made it clear that rather than use a shuttle service, I'd wait for the oil change service. I confirmed that it'd be about an hour. I was shown a "quieter" space since the waiting area had a tv on while music was playing which is horrible if you want to read which I needed to do for work. I also made sure I'd be called on my mobile number from the woman who checked me in. In the quieter area, I received a text saying Tom McLoughlin would let me know when the car was ready. Great I thought. At 75 minutes I replied to Mr. M asking how much longer it'd be. No reply. At 90 minutes I went to the service area staff and was told the car was ready and that someone had gone into the service waiting area looking for me. When she didn't find me she DID NOT call my mobile. Had I not inquired after an hour and a half, I'd still have been waiting there. The system definitely broke down on three levels: 1. I shouldn't have been given to Tom M. since he wasn't in that day and his automated response was useless 2. The waiting area is ridiculous with two media going on at once. 3. I should have been called on my mobile when the car was ready. Please do better in the future. Thank you.
At 5 PM my battery went dead. A neighbor jumped the battery getting me started again. But I needed a battery right away. I called Paramus Chevrolet and asked if I could come over for a new battery. As I had hoped, the person I talked to said "come on over" since I was in Maywood. Even having no appointment, I was welcomed and time was made to get me a new battery. I drove out of the dealership at 6:45! How could I asked for more. This is why I bought my car there and why I bring it there for all its services. Thanks to everyone who helped me get this done so quickly!