At Paramus Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.
2072 Reviews Found
Confirmed Service Customer
Elsie once again save my day,check engine came on, she got it fixed,and off to school I go! Thank you so much Paramus Chevy!
3rd Trip to dealership for known piston oil issue - check car, see it is down 2 quarts in 1K miles, come back do it again...wash, rinse, repeat....I was notified of this 6 years after purchase, what kind of damage has been done to car past 6 years with 'known' oil piston issue? Needed to push out repair 2 weeks because lack of availability on loaner car...Very inconvenient...thats all..
Thank you for reaching out, Catherine. If you are willing please contact Bill Brunner, our General Manager at (201) 261-7100 so we can understand your situation better in order to try and turn your experience around.
I came in for an oil change, multi point inspection and tire rotation. (even had a coupon for these services) When asked if there was any other problems, I mentioned that when trying to accelerate, like onto a highway, the car hesitates like a person gasping for air. when presented with the findings of the status report I was told the cam exhaust valve was sticking and would take more time than I had to wait for repair, so I declined. the status report also said my cabin filter and air filter should be changed. I had these services done at another facility earlier this year. why do they show up as 'needed to be changed'? If they weren't changed I will pursue action against this other facility. Also on the declined recommended list was 'tire rotation'! Do I need to mark my tires to assure that they were rotated? I will make an appointment to have the cam valve and throttle body serviced at another date with YOUR facility. I trust coming to your place for my automotive needs and will continue to do so. Honest answers to honest questions are a positive sign for any business. Thank you. See you soon.
Wayne in Service is a super nice guy. My dissatisfaction is with GM/Chevy. A bulletin was put out regarding the issue I am having and the bulletin is pretty extensive. I would think it should have been a recall but no one wants to admit to that. Instead, I have put a 35$ fix on the issue (cleaned out cyclinder and changed spark plug) over the last 34k miles. Well, the issue came back and I decided to go to Chevy to have it serviced this time. Everything was confirmed as it had been in the last two services I had by a close friend and mechanic (who works on Chevys); the oil was leaking in the cyclinder and spark plug porcelain had cracked. By the way, this info is in the Bulletin GM put out. Well, I approved the 'update valve cover' as stated in the bulletin and decided that spending 500$ instead of 1500$ for everything in the bulletin was more economical and fair. If the issue continues, I will doubt I will bring it back to Chevy as then they need to get the extended warranty company involved and go through a huge process to come to the same conclusion. Not very good service for someone who has not even touched a dime of the extended warranty Chevy recommended when I bought in 2011.
Scott, thank you for bringing this situation to our attention. We understand your concerns with the bulletin sent out to customers. We would like to assist you in this matter. If you would be willing, please reach out to Bill Brunner, our General Manager so we can discuss what we can do to improve this situation. We value your business so we hope to hear from you.
Joseph, thank you for taking the time to leave us feedback about your experience with us. Please reach out to Bill Brunner, our General Manager, at (201) 261-7100 in hopes of turning your experience around.
The service department always does a great job for us. This was a tricky problem and they instilled confidence in me that they solved it and are backing it up with a guarantee which is great. Service is always fast and the service consultants are professional and friendly. .
Hi Ronald, thank you so much for your positive comments about Paramus Chevrolet! Your recommendation means so much to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!